Tools / Everyday
My right
A shop that won't refund, a bank that wronged you, a telecom, a landlord, a school, a hospital, or a scam? Pick the case and get: the right authority with its number and link, the precondition (e.g. complain to the bank first and wait 30 days), the attachments you need, and a ready formal complaint text to fill in and copy.
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How to use it
- Pick the kind of problem and the emirate.
- Read the authority, the channel, any precondition, and the attachments list.
- Fill in the fields and copy the complaint text, or share it by WhatsApp or email.
Questions
The bank charged a wrong fee — where do I complain?
First to the bank itself and keep the complaint number. If it doesn't reply within 30 calendar days or the reply doesn't satisfy you, file with «Sanadak» (the Central Bank's ombudsman unit) for free: 800SANADAK or the website and app. It won't take a case already before a court or a repeated one.
The seller refused to take back a defective item?
The law gives you the choice of refund, replacement or free repair on a defect. Complain to the Ministry of Economy and Tourism (800 1222 or WhatsApp), Dubai Economy (600 54 5555 for Dubai purchases) or Abu Dhabi (800 555). Attach the invoice, photos of the item and the correspondence.
The telecom company?
Complain to the operator first and keep the reference number, then escalate to the Telecommunications and Digital Government Regulatory Authority through its complaints service with UAE Pass.
I was scammed online?
Dubai: the eCrime platform (ecrime.ae) or the Dubai Police app; Abu Dhabi: the Aman service 8002626 (confidential, 24/7); all emirates: the cybercrime platform in the Ministry of Interior app. Attach screenshots, links, the scammers' numbers and transfer receipts, and tell your bank at once.
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